Haven Society Terms & Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE HAVEN SOCIETY, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE HAVEN SOCIETY.
These Terms of Use apply to your access to, and participation in, the HAVEN SOCIETY (“HAVEN SOCIETY”) which is operated by RLB Collective Inc., or its respective subsidiaries, licensees and affiliated companies (collectively, “HAVEN”) in the State of California. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with HAVEN for other products and services. HAVEN reserves the right to change, modify and/or eliminate HAVEN SOCIETY and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to HAVEN SOCIETY at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.MyHavenStores.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in HAVEN SOCIETY confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to HAVEN SOCIETY. If you do not agree to the Terms of Use, you must stop participating in HAVEN SOCIETY.
The HAVEN SOCIETY is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, any adult-use customers under the age of 21, or medical patients at least 18 years of age with a valid California medical marijuana card.
HAVEN SOCIETY is one way in which HAVEN endeavors to reward and thank loyal customers for patronizing our business, and purchasing products at HAVEN retail locations “Stores”. Members of HAVEN SOCIETY are able to earn and accumulate “Points” that can be redeemed for HAVEN SOCIETY benefits, also known as “Rewards,” at participating HAVEN Stores in the State of California. Unfortunately, not all Stores have the ability to award Points or honor Rewards at this time.
JOINING HAVEN SOCIETY
There are two (two) ways to enroll in HAVEN SOCIETY and begin accumulating Points:
Join HAVEN SOCIETY by visiting a HAVEN retail location and making a qualifying purchase or visiting www.myhavenrewards.com. The registration process may require that you provide the following information: email address, physical address, telephone number, birthday, name, and marketing preferences.
EARNING POINTS
The benefits that are available to you through HAVEN SOCIETY are based on the number of “Points” that you earn. You can earn Points by making qualifying purchases in person at participating HAVEN Stores.
You will earn Points based on the value of your purchase at the rate of up to two (2) Points for each One Dollar ($1.00) you spend at participating HAVEN Stores, some exclusions apply. Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, may also be excluded and ineligible for Point accrual. Points may be earned and awarded in fractional amounts depending on the value of your purchase. Generally, Points for qualifying purchases from participating Stores are automatically added to your account within twenty-four (24) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Points.” Promotional Points, such as “bonus” Points, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.
If you void a purchase made at an HAVEN store, HAVEN will deduct the Points that you were awarded for that purchase, potentially resulting in a negative Point balance on your account. If you return merchandise that you purchased, HAVEN will deduct Points from your account.
EXPIRATION OF HAVEN SOCIETY POINTS
HAVEN SOCIETY LEVELS
You can view and track your Point balance and available Rewards at a HAVEN location by asking a sales associate and providing your identifying information. HAVEN reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time. To qualify for the birthday Reward, you must join HAVEN SOCIETY at least seven (7) days before your birthday and have made at least one Point-earning transaction. Your birthday Reward will be automatically added to your account on your birthday (that is, the birthday date of record that you provided in your HAVEN account information), and is valid only on that date. You will receive only one (1) birthday Reward regardless of the number of accounts you have.
MISCELLANEOUS
There are no membership fees associated with HAVEN SOCIETY. Points accumulated under the program are promotional and have no cash value.
Your Points, Rewards, and your account under HAVEN SOCIETY are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) HAVEN SOCIETY account that is personal to you.
Without notice to you, HAVEN reserves the right to suspend and/or terminate your account and/or your participation in HAVEN SOCIETY if HAVEN determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. HAVEN may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in HAVEN SOCIETY is terminated, then all accumulated Points in your account are void.
Without notice to you, HAVEN also reserves the right to “unregister” and make ineligible for the HAVEN SOCIETY account that has been inactive for one (1) year. Inactive is defined as no Points earned. In the event that your account is unregistered or rendered inactive, then all accumulated Points in your account are void.
HAVEN reserves the right to terminate, discontinue or cancel the HAVEN SOCIETY at any time and in its sole discretion without notice to you.
“LOYALTY POINTS UPDATE EFFECTIVE JULY 9, 2024”
We are making an adjustment, effective immediately July 9, 2024, and moving forward, on how Haven loyalty points can be redeemed. NO MORE STACKING DISCOUNTS AND POINTS. Haven loyalty points can now only be redeemed on full-price products. This means that while you can still earn and use your points, they cannot be combined with other discounts or promotional offers. All other Haven loyalty policies and exclusions, limitations, still apply and remain in full force and effect.
